Services

Innovative CX Consulting

Transforming Businesses

Enterprise software is complex and it can be a constant struggle for some companies to stay up-to-date with the various acronyms, additional product features, and new products being released in this ever-changing landscape. Our services and product solutions help our customers drive digital change and deliver continual quality. Discover how we provide solutions with our process, our services, and our strategic tools.
We even create and develop new products!

Consulting Services

At FAIR we leverage state-of-the-art Omnichannel Commerce, CRM and Marketing platforms so you can better engage your customers and maximise revenue across all channels.

CX Architecture

We help our customers build a digital framework and a strong fundamental CX architecture architecture to ensure longevity in projects and a solid base on which to build your commerce platform.

WE PROVIDE

Enterprise architecture and solution definition

Gap Analysis & Blue-printing

Review of infrastructure, data and application architecture

Insights
Let us support your architecture project today!

Platform Implementation

Through our experience with different eCommerce and CX platforms, we design end-to-end solutions avoiding common obstacles. We often perform upgrades from one platform to another ensuring smooth transitions.

WE PROVIDE

End-to-end project definition

Agile project management

Functional - Technical consulting

Technical estimations

Technical implementation

Software design and development.

UX design and Frontend implementation

Platform upgrades

Insights
Let us support your implementation project today!

Digital Strategy

Navigating the dynamic enterprise platforms of today is not always easy. We continuously participate in digital transformation initiatives providing comprehensive and transparent digital strategy.

WE PROVIDE

Roadmap design.

Platform architect integration.

UX strategy definition.

RFI / RFP management.

Technology benchmarking and selection.

Insights
Let us define your digital strategy today!

System integration

Modern digital solutions are always a combination of several tools, platforms and services. We help our customers to simplify system integration following best practices and providing a strong foundational architecture.

WE PROVIDE

System integration analysis

Technical estimations

Enterprise solution architecture

Implementation of technical integrations

Cloud-based architectures and integrations

DevOps analysis and Integrations

System integration and performance testing

Insights
Let us support your integration project today!

Accelerators & POC

We leverage an expert team of certified developers and consultants, we implement custom-tailored CX solutions to accelerate your time to market. We continuously design and implement Proof Of Concepts ready to use in common online business scenarios.

WE PROVIDE

Functional - Technical analysis

Technical estimations

Implementation of Accelerators ready to use

Implementation of POCs ready to use

HIA - our SAP Hybris integration Accelerator

Insights
Let us develope your custom product today!

Software Education

As customer experience experts we provide mentoring, training and other forms of educational services as part of our client-side solutions.

WE PROVIDE

Key User Training

On Premise Platform Feature Navigation

Mentorship

Tech Sessions

Team Workshops

Insights
Let us up-skill your team today!

QA Testing & Support

As an end to end solution provider, we ensure full delivery of projects and believe in the quality of our work. To ensure our projects are of the best quality we provide testing and support pre and post Go-Live publishing.

WE PROVIDE

QA of other SI Partners

Code & document review

Scope validation

Performance analysis

DevOps setup & management

Key user training

Post Go-Live Support

Transition to support

Performance & security review

Performance & security optimisation

Insights
Let us test & support your project today!

Pre & Post Go live Support

We can work full-on as part of your team, or provide a separate technical support for a project. We can help fill the technical gaps and provide the proper risk assessment for pre and post-go-live.

WE PROVIDE

Post-Go-Live Support

Transition To Support

Application Support Performance

Security Optimisation

Feature Enhancements

Search Optimisation

Insights
Let us support your go-live today!

Technical Capabilities

We use a strategic technical stack of tools to deliver rich customer experiences. 

  • Business
  • Applications
  • Integration
  • Development
  • DevOps
  • Others
  • Enterprise Architecture
  • Agile / SCRUM project management
  • QA engineering
  • Quality Assurance ReviewQuality Assurance Review
  • Digital Strategy
  • CORE SYSTEMS
  • QUALTRICS EXPERIENCE CLOUD
  • SAP COMMERCE CLOUD
  • SAP CRM
  • SAP CUSTOMER DATA CLOUD [GIGYA]
  • SAP MARKETING CLOUD
  • S/4HANA FOR CUSTOMER MANAGEMENT
  • SAP SALES CLOUD (CPQ) (Commisions)
  • SAP SERVICE CLOUD (FSM)(C4C)
  • GATEWAY ODATA DEVELOPMENT
  • MULESOFT INTEGRATION
  • SAP CLOUD PLATFORM INTEGRATION
  • SAP Cloud Extension Factory
  • Angular
  • FIORI UI5 DEVELOPMENT
  • HANA XS
  • HTML+CSS+JS
  • Java / JEE
  • NODE JS
  • REACT JS
  • AWS PLATFORM & DEVELOPMENT
  • DEVOPS CONFIGURATION
  • GOOGLE CLOUD PLATFORM
  • CONTAINER TECHNOLOGIES
  • MICROSOFT AZURE
  • FLUENT COMMERCE
  • SALESFORCE COMMERCE CLOUD

Stay up-tp-date with FAIR